POLICIES

CLASS RESERVATIONS

Registering for class is strongly encouraged. If you have not reserved a class, you are welcome to drop in. However, space is limited and priority will be given to members with advance registration.

CLASS CANCELLATION

Can’t make your class? Cancel online at least one hour before the class start time. If you have a Package Membership, the cancelled class will be returned to your package to be used later. If you do not cancel at least 1 hour before the class start time, the class will be deducted from your package.

REFUND POLICY

We do not offer refunds for any reason. We cannot place memberships on hold or transfer membership to another account.

MEMBERSHIP TERM

By purchasing, you are committing to the entirety of the agreed to billing-cycle. Monthly Unlimited Memberships are set to ‘auto-renew‘ each month at the end of the monthly membership term.

FREEZE POLICY

Membership auto-renewals can be frozen for one month. There will be a $20 administrative fee to pause an auto-renewal. The administrative fee will be waived for a medical freeze with a doctor's note. Membership freezes are based on your billing cycle. AAY! does not prorate months of Membership. Membership freeze requests must be submitted via e-mail (team@aaycommunity.com) prior to your next billing cycle . No changes will be made to auto-renewals after monthly charge is processed. Your monthly rate will not change if you freeze your Membership.

MEMBERSHIP CANCELLATION

If in good standing, a Monthly Unlimited Membership can be canceled at any time. Monthly Unlimited Membership cancellations are based on your billing cycle. AAY! does not prorate months of Membership. We require written notice if you wish to cancel your membership either via e-mail (team@aaycommunity.com) or in person. Monthly Unlimited Membership cancellation requests must be submitted 14 days prior to your next billing cycle or your cancellation will not take effect until after your next billing cycle. 

BILLING TERMS

By signing up for a membership or purchasing products at All About You! (AAY!), you are authorizing charges to be made through your account via MindBody billing.

Policy Changes

AAY! reserves the right to make changes to its policies, membership offerings & prices at any time. Advance notice will be given to members and changes will not go into effect during the current billing cycle. 

MEMBERSHIP QUESTIONS

Call us at 323-989-4229 or email us at team@aayfitness.com if you have any other questions. Our team is here to help!